Terms and conditions
Bookings can be cancelled up to 21.00, 2 days before the day of check in free of charge unless booked on a non refundable rate. Bookings cancelled after this deadline will be charged for the first nights stay. Bookings made on a non refundable rate will be chargeable in full at the time of booking and are not refundable under and circumstances. Cancellations will only be accepted directly to the hotel on 01492 660247.
These booking terms are between Maenan Abbey Ltd and the person or legal entity making the booking. These booking terms are for the provision of accommodation services by us to you. These booking terms are governed by English law and apply to all bookings made whether made online, by telephone or in person. By making a booking you are deemed to accept and be bound by these booking terms.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received either:
(i) full payment of the total price; or
(ii) payment of a deposit equivalent to
the value of the first night stay;
(iii) any other amount we have specified at
the time of Your booking; or
(iv)We have agreed to collect payment from You either on arrival or departure.
Where a deposit or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so
requested by direct communication between You and Us. You must be able to enter
into a legally binding contract and be over 18 years of age to make a Booking.
Bookings must be paid for using a valid credit or debit card or
any other payment type specified. When Your Booking is confirmed, a reservation
number is given. This number must be retained for access to Your Booking
details if cancellation or amendment is necessary. You will need to quote this
reservation number when contacting Us.
All prices include VAT where applicable at the current rate. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise
stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be
liable for the price differential. If the differential is less than the
original value of Your Booking a refund of the difference will be made to You.
Check-in and out times
Check-in time is from 14.00 on the day of arrival. Requests for earlier check-in times will be accommodated wherever possible but are not guaranteed. Check in must be before 22.00 on the day of arrival unless we are notified by telephone on 01492660247 on the day of arrival that a later check in time is required.
Check-out is 11.00 on the day of departure. Requests for a later check-out time will be accommodated wherever possible but are not guaranteed. An additional charge of £20 per additional hour will apply to your booking.
Cancellations and amendments
If you cancel or amend your booking before the cancellation deadline specified in the cancellation policy a full refund will be given. If you cancel a booking after the cancellation deadline the the first night of the booking will remain payable. In the event of a no show then the full amount of the booking will be payable.
Non refundable bookings.
Any bookings made on the non refundable rate will be chargeable at the time of booking.
Other than for death or personal injury caused by our negligence or fraudulent misrepresentation, our total liability to you is limited to the price of the booking and in no circumstances will we be responsible to you for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us, including any damage to our property by your act, omission, default or neglect and you agree to indemnify us and you agree to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to our other guests,
We will process the information you provide to us in accordance with the relevant data protection legislation. Your personal data may be transferred to eviivo Ltd (Registered Office 154 Pentonville Road, London N1 9JE, Company number 5002392 including where necessary its subsidiaries outside of the EU. By making a booking you consent to the processing of information as described above and the transfer of your information to our software provider eviivo Limited.